Terms of service

Terms & Conditions

Entity: Olga Maragakis Trading Name: CO-VEN

1. Introduction

These Terms & Conditions govern the use of the CO-VEN website,
products, and services. By purchasing from or accessing CO-VEN, you
agree to comply with these terms.

2. Products & Availability

All products are described and photographed as accurately as possible.

Availability may vary, and CO-VEN reserves the right to withdraw or
update items without notice.

3. Pricing & Payment

Prices are listed in the applicable currency and include GST where required.

Payment must be completed at checkout. CO-VEN reserves the right to
refuse or cancel orders if payment is not authorised.

4. Shipping & Delivery

Orders are shipped within the stated time frame.

Delivery times may vary depending on location and courier services.

CO-VEN is not responsible for delays outside its control.

5. Returns & Exchanges

Returns are accepted only if the item does not fit or is damaged,
within 7 days of the shipping date.

Items must be unworn.

Returns for change of mind are not accepted.

Customers may request an exchange, store credit, or refund by
contacting coven.hello@gmail.com.

6. Intellectual Property

All designs, images, and content on the CO-VEN website are the
property of Olga Maragakis.

Unauthorised use, reproduction, or distribution is prohibited.

7. Limitation of Liability

CO-VEN is not liable for indirect, incidental, or consequential
damages arising from product use.

Liability is limited to the purchase price of the product.

8. Governing Law

These Terms & Conditions are governed by the laws of Australia.

Any disputes will be resolved under the jurisdiction of the courts of
Queensland.

Privacy Policy

Entity: Olga Maragakis Trading Name: CO-VEN

1. Information Collected

CO-VEN may collect:

Personal details (name, email, address, phone number) provided during
purchase or contact.

Payment information processed securely via third-party providers.

Non-personal data such as website usage statistics.

2. Use of Information

Collected information is used to:

Process and deliver orders.

Communicate with customers regarding purchases, returns, or inquiries.

Improve services and customer experience.

3. Data Sharing

CO-VEN does not sell or rent customer data.

Information may be shared with trusted third-party providers (e.g.,
payment processors, shipping companies) solely to fulfill orders.

Data may be disclosed if required by law.

4. Data Security

CO-VEN takes reasonable steps to protect customer information from
unauthorised access, misuse, or disclosure.

Payment details are handled securely by third-party payment gateways.

5. Customer Rights

Customers may request access to, correction of, or deletion of their
personal data by contacting coven.hello@gmail.com.

Customers may unsubscribe from marketing communications at any time.

6. Cookies & Tracking

The CO-VEN website may use cookies to enhance browsing and shopping experiences.

Customers can disable cookies in their browser settings, though some
features may be limited.

7. Changes to Policy

CO-VEN reserves the right to update this Privacy Policy at any time.

Updates will be posted on the website, and continued use of services
constitutes acceptance of changes.

8. Contact

For questions regarding this Privacy Policy, please contact: Email:
coven.hello@gmail.com Entity: Olga Maragakis Trading Name: CO-VEN